Terms and Conditions

This Website operated by Lumatix, s.r.o., Company Number: 45995061 and VAT Number: SK2023199079 having our registered office at Zahradnicka 93, 821 08 Bratislava, Slovakia and our registered branch at 3503 Jack Northrop Ave, # AD555, Hawthorne, CA 90250, United States

under license from MEDICOVI ApS, Industriområdet 111B, DK-8732 Hovedgård, Denmark.


For payment, we accept VISA, MasterCard, VISA Electron, Maestro, JCB, DINERS, PayPal and Wire Transfer.


All prices are current and valid only on the day of order and are inclusive of VAT. (For USA and non-EU countries prices are exclusive of VAT and duty)

Placing an order

Lumatix, s.r.o. will forward an order confirmation upon receipt of the order.


When supplying goods, no delivery charge will be added. Apart from that there are no handling charges.

Under normal circumstances the order will be despatched within 1 – 3 working days after receipt of the payment.

The delivery time may be longer if stock has run out.

If the delivery time is longer than originally specified, advice to that effect will be forwarded by e-mail. You are then free to cancel your order if you do not want to wait till new stock is on the shelf again.

The soles will be forwarded via “Priority Mail Express International”. The normal delivery time is 3 to 10 days.

Right to return

If you should regret your purchase, you may advise us accordingly in written form (letter, fax or e-mail) within 30 days from delivery, without specifying the reason why. We need, however, bank and account details to allow us to return your payment, including the delivery charge.

The goods must be returned 30 days after receipt, at the latest. It must be returned unused and in its original, undamaged wrapping together with a copy of the receipt. The refund will be paid via bank transfer as soon as we have received the returned goods.

When returning the goods we do not reimburse the freight costs associated with the return. Goods returned without postage paid or “to be paid on delivery”, will not be accepted.


Information about receipt of the wrong goods or of damaged goods must be passed on to us immediately to allow us to rectify the error as quickly as possible. Lumatix, s.r.o. is only liable for replacement of damaged goods inside the warranty period.


6 months warranty from date of sale, provided the soles have been subjected to normal wear and walking patterns only.

Replacement by faults or defects

Lumatix, s.r.o.’s maximum liability is limited to the price of the goods. Lumatix, s.r.o. is not liable for any damage or loss, which directly or indirectly can be traced back to the goods. The manufacturer's declared lifetime of Medic's inserts after unfolding from the protective film is 8 to 10 months.


Any disputes where an agreement cannot be reached must be dealt with in accordance with the Slovak court. Place of arbitration is Bratislava and venue at “Okresny sud”.

Company details

3503 Jack Northrop Ave
# AD555
Hawthorne, CA 90250
United States

Lumatix, s.r.o.
Zahradnicka 93
821 08 Bratislava

Registered in Slovakia with Company Number: 45995061
VAT No.: SK2023199079